Refunds Policy

At BigFile Store (bigfilestore.com), we strive to provide high-quality digital products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Digital Product Refunds

Due to the nature of digital products, we generally do not offer refunds after the purchase is completed. However, we understand that issues can arise, and we are committed to ensuring your satisfaction.

2. Eligibility for Refunds

You may be eligible for a refund if:

• The product you purchased is defective or not as described.
• You encounter technical issues that cannot be resolved with our support team.

To request a refund, you must contact our customer support within 14 days of your purchase. Please provide your order number and a detailed description of the issue.

3. Refund Process

Once your request is received, we will evaluate the situation and respond within 5 business days. If your refund request is approved, the refund will be processed to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.

4. Non-Refundable Items

The following items are non-refundable:

• Products that have been downloaded or accessed.
• Gift cards.
• Any item that is returned more than 14 days after the purchase.

5. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after changes have been made will constitute your acceptance of the new policy.

6. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:

BigFile Store
Email: support@bigfilestore.com